What is quality?

If a product fulfils the customer’s expectations, the customer will be pleased and consider that the product is of acceptable or even high quality. If his or her expecta- tions are not fulfilled, the customer will consider that the product is of low quality. This means that the quality of a product may be defined as “its ability to fulfil the customer’s needs and expectations”.

The material and the Saree is checked twice when it is in grey form as well as after it comes from printing. The weight is thoroughly checked during cutting and folding of it.

The same procedure is followed in the Nylon Dupattas that the company has started recently. Each and every piece is checked and then the dispatching is done.

Checking of Saree and Dupatta for any defect is done every meter.

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